Live Chat Features - Website Chat Features

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	Intuitive PC client application

	Web client access

	iPhone App access




	Deploy across unlimited domains

	Chat

	Passive browsing sharing

	Reporting engine & scheduler

	Active browser sharing w/ form fill

	SMS Management

	Email Management

	Click-to-Call

	Integrated Workspace

	Supervisor Dashboard




	Floating chat button

	Customizable buttons and windows

	Manual proactive chat invitations

	Insert image, spell checking, & typing indicator

	Searchable canned messages

	Real time visitor monitoring

	Real time visitor history

	Basic summary reporting

	Post chat survey, email transcript, offline email form

	Customizable agent alerts

	Sale Recovery™ technology

	Automatic time-on-site invitation

	Proactive invitation rules engine

	Skill routing

	Adaptive Messaging™

	Automatic chat distribution/load balancing

	Advanced agent reporting

	Salesforce® integration module

* Basic is limited to 2,500 visitor records per month per agent license.